Terramonitor's Privacy Policy

1 GENERAL

1.1 This Privacy Policy (hereinafter "Policy") informs you why Terramonitor collects, uses or shares your personal data in connection with your customer relationship with Terramonitor service available at www.terramonitor.com and any applications and data made available by Terramonitor in connection therewith (together the "Service"). It describes the relevant principles and purposes related to processing of personal data by Terramonitor.

1.2 The Service may contain links to websites and services of third parties. These websites or services are subject to their own privacy policies as well as terms and conditions. Terramonitor does not take any responsibility of third parties' privacy policies, terms and conditions or processing of personal data in such third parties' operations. Terramonitor recommends paying attention to such then-current privacy policies and terms and conditions applicable to processing of personal data by third parties.

2 CATEGORIES AND SOURCES OF PERSONAL DATA

Terramonitor receives personal data primarily from two sources as follows:

2.1 First, we process personal data as part of the account creation process, typically from employees of customers that sign up to the Service and use it afterwards. That data includes names, email addresses, phone numbers and other data to identify the users and billing related information.

2.2 Second, we collect cookies and use third-party apps on our website to deliver the service. You will find more information of the aforesaid below.

3 THE PURPOSE AND LEGAL BASIS FOR PROCESSING PERSONAL DATA

3.1 Service Provision

The primary purpose of collecting your personal data is to provide our Service to you and to manage and maintain the customer relationship between us and you/the company you represent. In this case, our processing of personal data is based on the contract between you/the company you represent and us. We also provide a communication service on our website for inquiries about our Service and for the provision of customer service. The processing of personal data in this case is based on your consent to provide your contact details.

3.2 Marketing

We may send you emails to inform you about new features of our services, ask you for feedback, or provide you other relevant information about our services. In this respect, processing of personal data is based on our legitimate interest to provide you relevant information about Terramonitor and to promote our services to you. Such communication may include direct marketing, market research or research polls. You may opt-out from any marketing communications at any time by using the unsubscribe links in the email.

3.3 Service development and information security

We also process personal data to improve the quality of our services and to develop new ones. In these cases, the processing of personal data is our legitimate interest to ensure that we have sufficient and relevant information at hand to develop our services. Wherever possible we take appropriate technical measures to protect the privacy of the personal data in our systems.

3.4 Billing related data

We also process personal data to fulfil our obligations under applicable accounting and tax laws. In these cases, the processing of personal data is based on mandatory legal provisions which require that we store certain data for accounting purposes. We take appropriate organizational measures to limit the access to this data within the organization.

4 COMMUNICATION OF PERSONAL DATA TO THIRD PARTIES

4.1 As a rule, Terramonitor does not transfer personal data to third parties. We may disclose personal data to third parties only in the following circumstances:

-when permitted or required by law, e.g. to comply with requests by competent authorities or related to legal proceedings;
-when our trusted service providers provide services to us on behalf of us and under our instructions. We engage such service providers, for example, to provide cloud storage or to process payments in a secure way. We will control and be responsible for the use of your personal data at all times;
-if we are involved in a merger, acquisition, or sale of all or a portion of our assets; and
-when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.2 When necessary and to the extent required for the provision of the Service, personal data may be transferred outside of the European Union or European Economic Area. In such occasion Terramonitor shall comply with the requirements of the applicable law concerning such transfer of personal data.

5 DATA RETENTION AND QUALITY

5.1 Your personal data will be retained only for as long as necessary to fulfill the purposes defined in this Policy.

5.2 Most of your personal data will be retained during the course of your customer relationship with Terramonitor, in other words as long as there is an account. Some personal data might be retained after your customer relationship with us has ended, if required or allowed by applicable laws. For example, we keep accounting related documents for 6 or even 10 years. When your personal data is no longer required by law or rights or obligations by either party, we will delete your personal data.

5.3 Where required by the applicable law, Terramonitor rectifies, erases or supplements possibly erroneous, unnecessary, incomplete or obsolete personal data processed on your request. Please note that you are responsible for the validity and quality of the personal data you provide to Terramonitor. You are also responsible for notifying Terramonitor of any possible changes in the personal data provided, such as name changes or changes of contact details. For such purpose, please contact Terramonitor by using the contact information set out above.

6 DATA SECURITY

We protect your personal data against unauthorized access, against accidental or unlawful destruction, manipulation, disclosure and transfer and against other unlawful processing by reasonable technical and organisational measures.

7 COOKIES

Cookies are files which are received and transmitted by your device when you are using the Service. We may use cookies and similar techniques to provide the Service, to improve its quality and to enhance the user experience. By using the Service and consenting to the use of cookies in your browser settings you agree to the use of cookies by Terramonitor. You may prohibit the use of cookies by changing the browser settings. This may, however, affect your experience of the Service.

8 YOUR RIGHTS

8.1 You have a right to access personal data we process about you. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data for the Service to work. In order to process your request, we need sufficient search criteria from you and we need to identify you.

8.2 You have a right to object for certain processing. In particular, you have the right to prohibit Terramonitor to process personal data stored for the purposes of direct advertising, other direct marketing, market research and opinion polls. We advise you to notify Terramonitor by using the contact information set out above in this Policy of such prohibition. To the extent required by applicable data protection law, you have a right to restrict data processing.

8.3 You have a right to data portability, i.e. right to receive your personal data in a structured, commonly used machine-readable format and transmit your personal data to another data controller, to the extent required by applicable law.

8.4 Please send above-mentioned requests to contact email.

8.5 If you think there is a problem with the way we are handling your personal data, you have a right to file in a complaint to your national data protection authority in the EU/EEA.

9 CHANGES TO THIS POLICY

Terramonitor may update and amend this Policy and the related information. In those cases, we will publish the changes on our website and use reasonable efforts to inform you about the changes by posting the changed information and documents at Terramonitor's website at www.terramonitor.com and/or by using our reasonable efforts to inform of the change via email, in the Service or otherwise. We recommend that you access the Policy regularly to obtain knowledge of any possible changes to it.

Contact email: contact@terramonitor.com